Refund window
You may request a refund of any ZROTIS subscription plan within 14 days of the purchase date. Approved refunds are returned in full to the original payment method.
How to request a refund
- Email support@zrotis.app from the address on your account, with your order or receipt reference and the plan name.
- We reply within 2 business days and confirm the outcome.
- Refunds are issued by our Merchant of Record, Paddle.com Market Ltd, and normally reach your account within 5–10 business days depending on your bank.
Renewals
Recurring plans renew automatically until cancelled. You can cancel at any time before the next renewal date to avoid further charges. If a renewal was charged unintentionally, contact us within 14 days of that charge and we will refund it.
Partial and pro-rata refunds
After the 14-day window we may, at our discretion, issue a pro-rata refund or account credit for the unused part of a long-term plan — for example where a technical fault prevented you from using the service.
What is not refundable
- Fees where an account was terminated for a serious breach of our Terms & Conditions, such as fraudulent listings.
- Third-party costs you paid directly to another provider (for example government registration or stamp duty).
Statutory rights
This policy is in addition to, and does not limit, your statutory consumer rights, including any cooling-off right that applies where you live.